"Dealing with Issues of Officer Conduct
and the Quality of Service that We Provide"
The Saanich Police created the Professional Standards Office in July of 1998. This section was created in response to the enactment of the Amended Police Act of 1997. The amended Act implemented a new complaint process that applies equally to all Municipal and Provincial police departments in British Columbia. It does not apply to the RCMP. On March 31, 2010 a new Police Act came into legislation revamping the complaint procedure.
The new complaint procedure requires that all complaints be handled in a specific way. In order to ensure a consistent approach and an unbiased resolution to complaints, there is considerable documentation of every complaint that is registered. This is required to keep all parties informed of the process and its progress, and to allow the Office of the Police Complaint Commissioner to review each case.
The documentation and processing of complaints takes time and an expertise in the area. For these reasons the Saanich Police has decided to dedicate two full time positions to this work. Currently, S/Sgt. Kelly Dukeshire and Sgt. Stephanie Edwards occupy the positions of Professional Standards Officers. Inspector Rob McColl is the Officer in Charge of Professional Standards Audits and Plans; he reports to Chief Constable Mike Chadwick, or in his absence, Deputy Chief Constable Bob Downie. The Professional Standards Office process and investigate all formal Police Act complaints, and facilitates the resolution of less serious complaints through informal means.
Additional information can be found at the following sites:
Information about the Office of the Police Complaint Commissioner
(this site provides information in eleven different languages)
Information about the Police Act of British Columbia
The Professional Standards Office is available Monday through Friday 08:00 AM to 5:00 PM and can be contacted at:
Staff Sergeant Kelly Dukeshire
250-475-4313 (Direct Line)
Sergeant Stephanie Edwards
250-475-4363 (Direct Line)
The mailing address is:
The Saanich Police
Attention: Professional Standards Office
760 Vernon Ave